General Conditions

The refund will be calculated from the date of the official request by the parent stating the intent of withdrawal and not the date when the child was absent.

If paid online or by credit card money will be back to credit card.

Cash payment will be refunded by cheque.

Attendance and Punctuality

Each ECC is required to establish its own calendar as outlined below and communicate any changes to parents in advance.

First academic day for children	Term Break 1	Term Break 2	Term Break 3	First academic day for children
25 August 2025	15 December 2025	14 March 2026	30 June 2026	30 June 2026

The daily routine

The ELC is open full day 5 days a week.

Monday to Friday, Timing from 7:30 till 5:30PM

It is crucial to promote consistent attendance among children in order to deliver high-quality care and educational services as part of their daily routine. This approach guarantees that all children acquire the essential skills necessary for their growth and development.

Similarly, the attendance of teachers is vital to ensuring continuous and progressive learning experiences for all children at the ECC. The ECC will secure and improve teachers' attendance at all times and ensure that children are not left without a qualified teacher for long durations of time.

Parents and the ECC must work together to improve and maintain high attendance rates of the children.

The responsibilities of the ECC include:

• Sharing and implementing an ECC policy on promoting attendance for all children.
• Child's absenteeism and tardiness affect the ECC's ability to provide effective educational services, the achievements of consistently absent or late child's and disrupt the learning experiences of other child's in the ECC.
• Likewise, the attendance of teachers is imperative to securing continuous and progressive learning experiences for all child's at the ECC. The ECC will secure and improve teacher's attendance at all times and ensure that child's are not left without a qualified teacher for long durations of time exceeding a week.
• Parents, the child's and the ECC must work together to improve and maintain high attendance rates.

The responsibilities of the parents include:

Ensuring their child's attendance during the timings set by the ECC.

Communication and engagement

Effective communication is essential to build an ECC-parent partnership that will strengthen the child's learning experience. Communication can and should happen through different means, such as the ECC's website, pamphlets and/or newsletters, to target all parents. The language of communication for all ECCs should be available in the language(s) of instruction at the ECC.

The ECC strives to offer all their children a hazard-free and emotionally safe environment in which they can achieve their full academic and personal potential. The ECC has a zero-tolerance policy for bullying in all its forms. Bullying is the intentional and deliberate intimidation of another person through emotional, physical, psychological and/or cyber means.

The responsibilities of the ECC include:

• Communicating to parents all policies, possible changes and immediate announcements, such as, updating the information about ECC policies, expectations, programmes, staff and any other information deemed necessary by the ECC.
• Setting a clear behaviour management policy for the parents and ECC community.
• Implementing a positive discipline approach, emphasising redirection and encouragement.
• Using up-to-date contact details provided by parents to communicate key messages.
• Informing parents of their child's progress through regular developmental assessment reports and meetings. The ECC will exercise fairness, objectivity, transparency, and credibility in the assessment reports shared with parents.
• Informing parents of any behavioural issues and collaborating on strategies to address them.
• Maintaining proper incident reporting protocols. Any accidents or injuries must be documented and reported to parents and relevant authorities, as required.
• Ensuring all staff are trained in safeguarding and child protection policies, understanding the signs of abuse or neglect in young children and how to report concerns.
• Implementing a clear policy for managing allergies and medical conditions, including training staff to recognise and respond to medical emergencies specific to young children.
• Conducting regular health and safety checks of the premises to ensure a safe and age-appropriate learning environment for children.
• Promoting a healthy lifestyle through balanced nutrition and regular physical activities suitable for young children as part of the daily routine.
• Offering emotional support and guidance to young children, recognising signs of stress or anxiety, and providing appropriate interventions.
• Establishing a clear policy for the safe use of technology, ensuring children's digital activities are supervised and age- appropriate for children under the age of six.
• Encouraging a culture of respect and inclusion, celebrating diversity, and teaching young children about empathy and kindness.
• Providing resources and support for mental health and wellbeing, including access to counselling.